‘Online Monitoring’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an obvious target for social media algorithms.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, in which large companies are spending big on content creators and putting fewer resources into marketing items in conventional outlets.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Now, a flood of amateur-created clips have documented the product’s widespread use in “life hacks”.
Hailed as a fix for dirty sneakers or extending perfume longevity, as well as a fix for squeaky doors. Its use has even extended to combat the nuisance of crisp flavouring sticking to fingers.
Harnessing the Hype
Spotting its digital renaissance, executives at the multinational enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data.
Assertions that it diminished the sensation of spicy food on lips were given the thumbs up. This was also the case for ideas it could extend fragrance and revive leather bags. Proposals that it might brighten smiles or lengthen eyelashes were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. However, this online trend has helped convince executives to turbocharge spending on content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Shifting to Modern Engagement
A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without dampening the fun” was crucial.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a one-to-many model, where we would just broadcast out … Now it’s many conversations, diverse communities. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Having your brand advocated by consumers, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates seismic changes happening in audience habits, with Gen Z and millennial audiences spending more time on digital networks than legacy broadcast and print media.
This change is evidenced by drops in traditional media advertising. In the UK, advertising income for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Creator Economy Boom
This further signifies a media convergence as large companies almost become production houses themselves, linking up with hundreds of content creators to enhance their items.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and they are dedicating far more hours to digital video and image apps than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us audiences believe endorsements from the personalities they subscribe to compared to commercial messages. This is a persistent pattern.”
He said brands could also save money by targeting content creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to test effectiveness.
This strategy is expanding. Marketing investment on the creator economy is rising at quadruple the rate than the media industry overall. Stateside, it has increased by over 100% since 2021 and is expected to hit tens of billions in 2025.
Traditional Media's Continued Place
Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to drive countrywide discourse.
Sykes said: “A top-tier ROI marketing event is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”